Remote Support Professional

22 hours ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱32,000 - ₱45,000
Job Opportunity

We are seeking a highly skilled Remote Customer Service Representative to join our organization. In this role, you will be responsible for handling customer inquiries and providing exceptional service.

You will assist customers with various issues, resolve problems, and ensure customer satisfaction.

The ideal candidate will have prior call center experience, strong communication skills, and the ability to work independently in a home-based setting.

You will also need a high-speed internet connection, an appropriate quiet workspace, and proficiency in English language.

This is a wonderful opportunity to contribute to high-impact projects and work with some of the world's most iconic brands.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Conditions of Employment:

All locations.

  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a background investigation with a fingerprint.
  • Must be willing to submit to drug screening.

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