Remote Administrative Support Professional

24 hours ago

Makati City, National Capital Region, Philippines beBeeAdministrative Full time ₱12,000 - ₱15,000
Job Title

Front Office Assistant - Remote Role

About the Job

This is a remote front office assistant role where you will be providing administrative and operational support to the hotel's Front Office team. This will enable on-site receptionists to focus on guest-facing activities.

The successful candidate will have strong attention to detail and accuracy, professional written communication skills, and be proactive and self-motivated with the ability to work autonomously.

Key responsibilities include:

  • Reservations & Guest Communication Support: Manage incoming reservation emails and online booking inquiries, process bookings in the PMS following property procedures, complete daily reports such as Reservation Activity Reports and other internal checklists, and send booking confirmations and pre-arrival communications to guests.
  • Administration & Reporting: Assist with Night Audit preparation as applicable, ensure all guest profiles and reservation data are accurately maintained in the system.
  • Virtual Reception Duties: Respond to basic guest queries via email or other communication platforms, support follow-up on guest reviews or feedback where appropriate, handle overflow calls and transfer as needed.
  • Financial Admin: Assist in reconciling daily takings and financial transactions, support with invoicing or preparing statements for corporate clients.
Requirements
  • Strong attention to detail and accuracy.
  • Professional written communication skills.
  • Proactive and self-motivated with the ability to work autonomously.
  • Organised and able to manage competing priorities remotely.
  • Tech-savvy with confidence in using PMS, Microsoft Office, and email systems.
  • Positive attitude and commitment to providing excellent guest service support behind the scenes.
Company Overview

We are a leading provider of managed services with over 9,000 professionals across 13 delivery centers. We foster an inclusive culture that embraces individuals of all backgrounds and abilities. Equality is a core value that we commit to in our day-to-day operations.

For more information, visit our website.

Job Details
  • Seniority level: Associate.
  • Employment type: Full-time.
  • Job function: Customer Service.
  • Industries: Outsourcing and Offshoring Consulting.

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