Driving Business Outcomes Through Strategic Partnership

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeSuccess Full time $100,000 - $125,000
Customer Success Representative

About us, a leading provider of AI-powered customer communications solutions.

We believe every conversation matters. Our team collaborates to drive real-time insights and automation for our customers, transforming the way businesses communicate with their customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to refine our platform and skills. We seek individuals who not only meet but exceed our high standards.

The role of a Customer Success Representative is crucial in addressing complex customer challenges, driving process improvements, and delivering exceptional customer satisfaction.

You will be instrumental in building strong relationships with our clients, providing value throughout the partnership, and retaining long-term partnerships by renewing successful customers.

A key member of our team, you will:

  • Lead post-sales activities through strong relationship-building, product knowledge, planning, and execution.
  • Act as the voice of the client within our organization, working cross-functionally with Sales, Marketing, Product, Engineering, and Data Science.
  • Develop trusted relationships with clients by providing value and continually driving incremental value and return on investment.
  • Manage client escalations, track accounts to identify churn risks, and work proactively to mitigate those risks.

Our ideal candidate has 1-5 years of experience in Customer Success, excellent time management, and organizational skills.

Benefits include competitive compensation and a robust training program that helps you reach your full potential. Our offices are designed to be inclusive, fostering collaboration and connection.

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