Chief Technical Problem Solver

2 days ago


Marikina City, National Capital Region, Philippines beBeeTroubleshooter Full time ₱3,900,000 - ₱7,300,000
Technical Support Engineer Role

A Technical Support Engineer is responsible for delivering advanced technical support and resolving intricate issues. The position involves troubleshooting, investigating, and collaborating with internal teams to resolve problems.

Main Responsibilities:
  • Evaluate complex technical issues and conduct thorough investigations.
  • Provide empathetic and accurate support while maintaining a customer-first approach.
  • Collaborate with Engineering and Product teams to identify and document bugs or system limitations.
  • Mentor L1 Support Engineers and share knowledge to improve troubleshooting efficiency.
  • Continuously learn and master technical knowledge to enhance troubleshooting capabilities.
  • Assist in creating and improving knowledge base documentation.
  • Perform testing and validate bug fixes from Engineering team.
  • Monitor and analyze support trends to proactively identify recurring issues.
Required Skills and Qualifications:
  • 3+ years of technical support experience with at least 1 year handling escalations or advanced troubleshooting.
  • Strong background in customer service and technical problem-solving.
  • Proven ability to diagnose and troubleshoot complex SaaS applications.
  • Proficiency in using Zendesk or similar ticketing and chat support systems.
  • Experience working with SaaS integrations and debugging API-related issues.
  • Familiarity with database queries (SQL) and logging platforms (a plus).


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