Expert Technical Problem Solver

2 days ago

Marikina City, National Capital Region, Philippines beBeeProblemSolver Full time $7,200 - $7,800
Job Description

We are seeking a skilled Technical Support Consultant to provide exceptional technical support via calls, chats, and emails to resolve support inquiries of various difficulties. This role requires strong problem-solving skills and excellent English communication skills.

As a Technical Support Consultant, you will be responsible for gathering data to ensure the required technical information is collected to resolve even more complex tickets. You will maintain working knowledge of our client's products and services, and work securely with customers' sensitive information.

To succeed in this role, you will need prior experience in tech support, desktop support, or a similar role, as well as a basic understanding of networking and cybersecurity.

Key Responsibilities:

  • Provide exceptional technical support via calls, chats, and emails
  • Resolve support inquiries of various difficulties
  • Gather data to ensure the required technical information is collected to resolve even more complex tickets
  • Maintain working knowledge of our client's products and services
  • Work securely with customers' sensitive information

Requirements:

  • Excellent English communication skills (at least C1 for both spoken and written)
  • Prior experience in tech support, desktop support, or a similar role
  • Strong troubleshooting and problem-solving skills, attention to detail
  • Basic understanding of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) is a must
  • Basic understanding of cybersecurity, working experience with ISP

Benefits:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends

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