Technical Problem Solver

1 day ago

Makati City, National Capital Region, Philippines beBeeCustomerSupport Full time $60,000 - $95,000
Job Description

Sinch is a leading provider of customer communications solutions. As a Technical Support Specialist, you will play a critical role in ensuring our customers receive exceptional support.

You will be the bridge between our customers, support teams, and developers, owning escalated issues end-to-end. This includes investigating problems, collaborating across teams, and ensuring timely and accurate resolutions for our customers.

This is a customer-facing role that requires technical troubleshooting skills to meet clear, empathetic communication.

You will work closely with Support Specialists, Engineers, and cross-functional teams to spot patterns, resolve issues, and improve the customer experience.

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