Chief Technical Problem Solver

2 days ago

Caloocan City, National Capital Region, Philippines beBeeTechnical Full time ₱7,000,000 - ₱9,000,000
Job Overview

The Technical Support team is responsible for providing expert assistance to customers globally, ensuring smooth operations and timely resolution of both critical and low-priority requests.

  • Respond to and resolve escalated technical issues from lower-tier support teams.
  • Collaborate with support teams and developers to resolve complex challenges and prevent disruptions.
  • Support customer configurations and questions regarding hardware, software, and network systems.

To succeed in this role, you will need a strong foundation in hardware, software, and network systems, as well as experience working in a production/application support environment. You should be proficient in querying languages such as SQL, JQL, and LookML, and familiar with tools like New Relic, Sumologic, Jira, and Gitlab.

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