Chief Technical Problem Solver

7 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱800,000 - ₱1,000,000
Software Support Engineer Job Description

The Software Support Engineer plays a pivotal role in delivering exceptional customer experiences by resolving technical issues promptly and professionally within our technology platform.

Job Overview:

This is an exciting opportunity for an experienced IT professional to join our team as a Software Support Engineer. The ideal candidate will have strong analytical skills, excellent communication abilities, and a willingness to learn new software and IT concepts.

Key Responsibilities:

  • Ticket Resolution: Resolve service tickets efficiently, adhering to client service level agreements (SLAs), while maintaining open communication with clients throughout the ticket lifecycle.
  • Technical Support: Provide timely and effective solutions to first-level technical issues, leveraging internal resources for troubleshooting as needed.

Requirements:

  • At least 2 years of experience in IT/tech-related roles
  • Strong understanding of Microsoft365 Admin Centre and Google Workspace Admin
  • Familiarity with cloud computing and operating systems
  • Excellent organizational skills and adaptability
  • Ability to build rapport and foster key relationships
  • Proven ability to quickly learn new software and IT concepts

Preferred Qualifications:

  • Experience in IT, software, SaaS, or tech-related industries
  • Background working with international companies or clients/BPO environments

What We Offer:

  • A dynamic work environment that fosters growth and learning
  • Ongoing training and support to enhance your skills
  • A collaborative team culture that values diversity and inclusion

Join Our Team:

We are looking for talented individuals who share our passion for delivering exceptional customer experiences. If you are a motivated and enthusiastic individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity.

  • Technical Problem Solver

    2 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱630,000 - ₱1,012,000

    Are you a problem solver looking for a challenging role where you can make a real difference? Look no further! As a Technical Support Engineer, you will play a vital part in resolving complex technical issues and providing top-notch support to our customers.ResponsibilitiesWe're seeking someone who can troubleshoot intricate technical problems, escalate...

  • Technical Problem Solver

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeTroubleshooter Full time $55,000 - $85,000

    About the RoleThis technical support specialist bridges customer support and technical teams to deliver timely resolutions for escalated issues. They own problems from start to finish, collaborating with cross-functional teams and communicating complex technical details to non-technical audiences.ResponsibilitiesElevate support tickets via email, chat, or...

  • Technical Problem Solver

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeSupport Full time $60,000 - $80,000

    Technical Support SpecialistThis role is a remote position, where you will be working from the comfort of your own home. The ideal candidate will have excellent communication skills and be able to work independently with minimal supervision.Required Skills:Strong technical knowledge in software applications and hardware systemsExcellent problem-solving...

  • Chief Technical Problem Solver

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeTroubleshooter Full time ₱3,900,000 - ₱7,300,000

    Technical Support Engineer RoleA Technical Support Engineer is responsible for delivering advanced technical support and resolving intricate issues. The position involves troubleshooting, investigating, and collaborating with internal teams to resolve problems.Main Responsibilities:Evaluate complex technical issues and conduct thorough investigations.Provide...

  • Technical Problem Solver

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeTechnical Full time ₱200,000 - ₱260,000

    Remote Technical Support Representative JobWe are seeking skilled and customer-focused individuals to provide technical assistance and troubleshooting support for a variety of clients across industries.You will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and...

  • Technical Problem Solver

    18 hours ago

    Makati City, National Capital Region, Philippines beBeeCustomerSupport Full time $60,000 - $95,000

    Job DescriptionSinch is a leading provider of customer communications solutions. As a Technical Support Specialist, you will play a critical role in ensuring our customers receive exceptional support.You will be the bridge between our customers, support teams, and developers, owning escalated issues end-to-end. This includes investigating problems,...

  • Expert Technical Problem Solver

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeTroubleshooter Full time $50,000 - $75,000

    Job TitleTechnical Support SpecialistOverviewThe Technical Support Specialist is a critical team member who delivers assistance to customers and teammates by providing solutions. This role reports to a Technical Team Lead.Key ResponsibilitiesResolve customer inquiries via live chat, phone support, email, video calls, recordings, and help desk software in a...

  • Technical Problem Solver

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,500,000

    Job TitleA Technical Solutions Engineer is needed to solve complex engineering problems and drive customer success at a rapidly scaling AI company.About the RoleWork directly with customers to understand their technical needs and provide solutions.Solve production system issues using debugging tools and techniques.Analyze data to identify trends and areas...

  • Chief Technical Problem Solver

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeTechnical Full time ₱7,000,000 - ₱9,000,000

    Job OverviewThe Technical Support team is responsible for providing expert assistance to customers globally, ensuring smooth operations and timely resolution of both critical and low-priority requests.Respond to and resolve escalated technical issues from lower-tier support teams.Collaborate with support teams and developers to resolve complex challenges and...

  • Creative Problem Solver

    1 day ago

    Marikina City, National Capital Region, Philippines beBeeSoftwareEngineer Full time ₱40,000 - ₱60,000

    Software Engineering ExcellenceAt White Cloak Technologies, our software engineers thrive in fast-paced environments. They tackle complex challenges and leverage AI-powered tools to drive innovation.Key Responsibilities:Deliver features from concept to production with minimal friction.Work confidently with NestJS (NodeJS), ReactJS, and Flutter, and be able...