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Technical Support Engineer

1 week ago

Taguig, National Capital Region, Philippines SNSoft Technology Inc Full time

We are seeking a Technical Support Engineer to join our SNSoft Technology Inc team.

About the Position

The Technical Support Engineer will be responsible for diagnosing and resolving technical issues related to IT infrastructure, ensuring optimal system performance. Strong problem-solving skills, knowledge of operating systems (Windows, macOS, Linux), cloud computing, scripting, and automation are required.

Responsibilities include:

  • Hardware Expertise:
  • Understanding computer components (CPU, RAM, hard drives, etc.).
  • Ability to diagnose and troubleshoot hardware issues.
  • Experience with hardware installation and upgrades.
  • Peripheral device knowledge (printers, scanners, etc.).
  • Software Competency:
  • Operating systems (Windows, macOS, Linux): Installation, configuration, and troubleshooting.
  • Application software: Understanding common applications and their functionality.
  • Software installation, updates, and compatibility.
  • Networking Skills:
  • Understanding network protocols (TCP/IP, DNS, DHCP).
  • Troubleshooting network connectivity issues.
  • Knowledge of LAN/WAN concepts.
  • Familiarity with network devices (routers, switches, firewalls).
  • Wifi and wireless networking knowledge.
  • Problem-Solving and Troubleshooting:
  • Strong analytical and problem-solving skills.
  • Ability to diagnose and resolve technical issues efficiently.
  • Experience using diagnostic tools and techniques.
  • Ability to read and interpret system logs.
  • Security Awareness:
  • Understanding of basic security concepts (firewalls, antivirus, malware).
  • Knowledge of security best practices.
  • Awareness of common security threats.
  • Cloud Services:
  • Understanding of cloud services and concepts.
  • Basic cloud security knowledge.
  • Automation and Scripting:
  • Basic programming skills (e.g., Javascript, Python) for automating tasks.
  • Experience with automation tools.
  • Database Management:
  • Basic database knowledge.
  • Mobile Device Management:
  • Understanding of mobile operating systems (iOS, Android).
  • Ability to troubleshoot mobile device issues.

Required Skills

  • Documentation:
  • Ability to create clear and concise documentation.
  • Maintaining accurate records of issues and resolutions.
  • Customer Service:
  • Excellent communication and interpersonal skills.
  • Ability to explain technical concepts to non-technical users.
  • Patience and empathy.