Technical Support Specialist

3 days ago


Taguig, National Capital Region, Philippines Adaca Full time

**Job Overview**

The Adaca team is seeking a skilled Support Engineer to join our internal support team.

This role requires an engineering background and experience with JSON. The successful candidate will manage our customer ticketing process, provide technical assistance during ticketing downtime, and occasionally respond to customer inquiries via email.

Main Responsibilities:

  1. Efficiently manage and resolve customer tickets.
  2. Handle data and configurations using JSON.
  3. Provide technical and engineering support to the current cohort during periods of low ticket volume.
  4. Respond to customer inquiries via email when necessary.

Requirements:**

  • Proven experience in managing ticketing systems or similar customer support processes.
  • Strong working knowledge of JSON.
  • Engineering background or technical expertise to assist with problem-solving and process improvements.
  • Excellent written communication skills for clear email correspondence.
  • Ability to work independently and adapt during ticketing downtime.


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