Community Outreach Specialist

19 hours ago

Calamba, Calabarzon, Philippines beBeecommunity Full time $75,000 - $98,000
Community Engagement Professional

The Community Engagement Manager plays a vital role in promoting engagement communication strategies to the DataForce community, ensuring alignment with both community member experience and business needs related to community satisfaction, consolidation, and growth. This position works closely with cross-functional teams to guarantee that only approved, up-to-date procedures are followed when communicating with contributors.

Main Responsibilities:
  • Promote relevant and adaptable strategies to lead, coordinate, and monitor communication with community members
  • Liaise with technology development, delivery, and marketing departments as community stakeholders to provide requirements and follow-up on deliveries
  • Set and continually manage community members expectations while actively working to improve the community experience
  • Follow sourcing strategy to reach project targets based on past data and research
  • Perform root cause analysis for community escalations and propose corrective actions
  • Prepare material for presentations regarding community insights for internal and external customers
  • Implement strategies for building and maintaining a large, engaged community
  • Closely collaborate with cross-functional teams to identify and manage goals
  • Participate in the onboarding process for newcomers and serve as a point of contact for all community engagement processes
  • Identify and track relevant community KPIs
  • Plan and organize community satisfaction surveys, converting results into actionable insights
  • Review delivery communication KPIs and workflows, making adjustments as necessary
Required Skills and Qualifications:
  • Exceptional communication skills with the ability to communicate important project updates both verbally and in writing
  • High-level interpersonal and relationship building skills with ability to interact with stakeholders from all levels of the organization
  • Ability to work effectively under pressure to meet tight deadlines and ambitious goals
  • Demonstrated analytical, critical-thinking, problem-solving and decision-making skills – ability to analyze a situation and plan and implement a solution
  • Excellent coordination and resource planning
  • Proficiency and experience with online platform development stages, collecting requirements, and testing
  • Ability to work independently
  • Proactive, able to flag possible risks in the completion of assignments, and identify solutions
  • Established competency in the use of business applications and collaboration tools, including Microsoft suite of applications (Outlook, Excel, Word, PowerPoint, SharePoint, Teams) and Google Workspace suite of products

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