Senior Customer Service Ambassador

1 day ago

Paranaque City, Calabarzon, Philippines beBeeCustomerExperience Full time ₱3,500 - ₱4,500
Delivering Exceptional Customer Experiences

The role of Senior Customer Experience Representative is critical in providing world-class service by fostering collaboration with customer experience supervisors and support agents. This position ensures that every customer interaction is handled with care, professionalism, and a commitment to excellence.

Key Responsibilities:
  • Manage customer emails and chats in a highly personalized and professional manner, delivering tailored solutions that meet individual needs.
  • Take ownership of high-impact or sensitive customer escalations, ensuring timely resolution and conducting root cause analysis to prevent future occurrences.
  • Identify recurring issues or patterns in customer inquiries and collaborate with relevant teams to implement improvements that drive business growth.
  • Champion customer advocacy by escalating systemic issues and partnering with leadership to drive long-term solutions that enhance the customer experience.
  • Contribute ideas on an ongoing basis to improve customer service efficiency and effectiveness, leveraging expertise and industry knowledge to drive innovation.
  • Take full ownership of KPIs and consistently strive to meet or exceed targets with dedication and accountability, setting new standards for performance.
  • Assist in filling and maintaining important trackers and reports, providing actionable insights that inform business decisions.
Requirements:
  • Strong communication skills, with fluency in written English and the ability to articulate complex ideas clearly.
  • Excellent organizational and prioritization abilities, with a focus on delivering results-oriented solutions.
  • Ability to work well in a team environment, collaborating effectively with colleagues to achieve shared goals.
  • Comfortable working under tight timelines and in fast-paced settings, adapting quickly to changing priorities and deadlines.
  • Goal-driven, with a proven track record of meeting or exceeding KPIs and demonstrating a passion for continuous improvement.
  • Demonstrates patience, discipline, and a positive attitude, with a strong work ethic and commitment to excellence.
  • Quick learner with the ability to adapt to new tools and processes, embracing change and exploring opportunities for growth and development.

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