Service Excellence Advocate

2 days ago

Paranaque City, Calabarzon, Philippines beBeeCustomer Full time ₱6,000 - ₱8,000
Unlock Your Potential in Customer Service

We're on a mission to empower our customers to achieve their full potential and beyond, providing the tools to learn and develop within our fast-growing organization.

Whether you're looking to grow your skills or simply want to make a meaningful impact, this role is perfect for anyone passionate about delivering exceptional customer experiences.

As a key member of our team, you'll have the opportunity to collaborate with us to improve our product and services, ensuring that our customers receive the best possible support.

Key Responsibilities
  • Deliver exceptional customer service via chat and email, guiding customers through our platform and driving user engagement
  • Act as a champion for our customers, sharing feedback and reporting issues to drive continuous improvement
  • Collaborate with our teams to identify opportunities to enhance our product and services, leveraging your expertise to drive business results
  • Represent our brand and build trustful relationships with our customers, fostering long-term loyalty and advocacy
Requirements
  • Demonstrated expertise in customer support or service, preferably in the banking or financial services industry, with experience dealing with SMEs
  • Exceptional problem-solving and decision-making skills, with the ability to navigate complex situations and drive resolutions
  • Strong observational skills, enabling you to identify areas for process and product improvement
  • Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English
  • Ability to manage multiple tasks and thrive under pressure in a dynamic environment, prioritizing tasks effectively to meet deadlines
  • Comprehensive knowledge of SME banking products, services, and processes, with a passion for staying up-to-date with industry trends and developments

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