Customer Support Advocate

1 day ago

Taguig, National Capital Region, Philippines beBeeCustomerSupport Full time $45,000 - $60,000

We're seeking a highly skilled and motivated Customer Support Specialist to join our team.

Job Description

As a key member of our support team, you will be responsible for providing exceptional customer service via online chat, email, and phone calls. Your primary objective will be to ensure that our customers receive prompt and effective solutions to their inquiries and issues.

You will work closely with our customers to clarify their needs, determine the cause of the issue, select and explain the best solution, and follow up to ensure that the issue is resolved. This role requires excellent communication skills, strong problem-solving abilities, and a passion for delivering top-notch customer experiences.

Required Skills and Qualifications
  • Customer Support Experience: At least one year of experience in live chat customer support for a software/SaaS platform (or equivalent)
  • Technical Communication Skills: Ability to translate technical ideas into clear and concise language for non-technical audiences
  • Critical Thinking and Problem-Solving: Demonstrable critical thinking and creative problem-solving skills to resolve complex issues
  • Software Proficiency: Ability to learn new software platforms quickly and effectively
Benefits

This role offers a unique opportunity to grow and develop your skills in a fast-paced environment. You will have the chance to work on specialized projects, contribute to writing excellent help documentation, and participate in shaping our customer support strategy.

About Us

We are a leading web-based platform for SMS marketing and business texting, serving thousands of organizations in North America. Our mission is to empower individuals from diverse backgrounds to bring their values to work and make a meaningful impact.

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