
Remote Technical Support Specialist
1 day ago
This is a remote technical support representative position, where you will be responsible for providing technical assistance and troubleshooting support to clients across various industries.
The ideal candidate should have prior call center experience and reside within a reasonable distance from our office. A high-speed internet connection, an appropriate work environment, and strong proficiency in English are also required.
- Key Responsibilities:
- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately in the system
Benefits include HMO coverage, dental coverage, free meal during training, career growth opportunities, allowances for meals and transportation, performance and loyalty bonuses, employee shuttle services, company retreats and off-site events, and more.
Required Skills and Qualifications- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work from home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
This job operates in a professional office environment, requiring long periods of sitting while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks.
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