Advanced Technical Support Specialist
1 day ago
The position of Senior Technical Support Specialist is a vital role within the global support team. This full-time, remote opportunity requires an individual to provide advanced technical assistance to customers worldwide.
Responsibilities:- Deliver in-depth support services for MDM/UEM platforms to global clients.
- Effectively troubleshoot and resolve complex technical issues.
- Collaborate with cross-functional teams to resolve product-related matters.
- Develop comprehensive knowledge base articles and training materials.
- Provide mentorship to junior engineers and share best practices.
- Address escalations promptly and professionally.
- A minimum of 5 years of experience in technical support (enterprise software/SaaS).
- Strong familiarity with VMware Workspace ONE, Microsoft Intune, MobileIron, or IBM MaaS360.
- Excellent troubleshooting and communication skills.
- Familiarity with tools like Zendesk, Freshdesk, Jira, Salesforce.
- Ability to thrive in a fast-paced, remote environment.
This role requires an individual who can excel in a remote work setting, possess strong technical expertise, and demonstrate excellent communication skills. If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply.
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