Technical Support Specialist

20 hours ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time ₱100,000 - ₱120,000
Job Overview

We are seeking a skilled Technical Support Specialist to provide technical assistance and troubleshooting support for various clients.

This role involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.

To succeed in this position, candidates must have prior call center experience and reside within a reasonable distance from our office.

The ideal candidate will also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience
Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
Benefits

This is a remote position that offers the flexibility to work from home. The ideal candidate will be highly motivated and able to work independently with minimal supervision.

We offer a competitive compensation package and opportunities for professional growth and development.

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