Customer Service Professional
13 hours ago
We are seeking a skilled professional to fill the role of Customer Service Associate.
About the Position- The successful candidate will be responsible for delivering exceptional customer service by promptly and courteously addressing customer inquiries, complaints, and feedback across multiple channels.
- They will actively listen to customers' concerns and requirements, offering suitable solutions or guidance to efficiently resolve their issues and meet their needs.
- The individual will assist doctors in resolving any technical or customer-related issues that arise during consultations, ensuring a smooth experience for both doctors and customers.
- They will provide comprehensive and accurate information regarding our products, medicines, treatments, and services to customers, ensuring they are well-informed.
- The customer service representative will document customer feedback and maintain records of customer information, issues, and resolutions using appropriate tools and systems.
- They will continuously develop an in-depth understanding of our company's products, services, and processes to provide excellent customer service.
- The customer service associate will collaborate with cross-functional teams to address customer concerns and enhance the overall customer experience.
We require candidates with at least 1 year of experience in a customer service, operations or healthcare-related role, preferably in a telehealth or healthcare setting.
Your Skills and Qualifications- Candidates must possess professional proficiency in written and spoken English to effectively communicate with team members from different countries.
- Exceptional problem-solving skills are necessary to address technical or customer issues that may arise and find efficient resolutions.
- A strong customer service orientation is required, with the ability to empathize, listen actively, and provide appropriate solutions to customer inquiries, complaints, and feedback.
- Attention to detail and accuracy in processing customer orders, verifying information, and maintaining records is essential.
- Proficiency in using customer service tools and systems, such as CRM software, ticketing systems, and knowledge bases, is also required.
- The ideal candidate should be able to work in a fast-paced environment, managing multiple patient interactions simultaneously while maintaining a high level of professionalism and efficiency.
Our company offers a dynamic and supportive work environment, opportunities for growth and development, and a chance to make a meaningful impact on our customers' lives.
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