Global Service Delivery Specialist

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time ₱5,500,000 - ₱8,500,000
Job Overview

This position will support Level 2 and out of scope requests, attending to internal and external clients, and ensuring optimal services are provided.

Key Responsibilities:
  • Technical CRM Support (Level 11): Provide basic level support to all services or processes, ensure completeness, accuracy and timeliness of transactions processed, and performance against defined Key Performance Indicators.
  • General Support of BSD Processes and Services: Support all other BSD services with basic (Level 2) and/or CRM Assistant level (Level 1) expertise support.
  • Operational SLA Compliance, Reporting and Metrics: Comply with operational SLAs agreed with the customer, achieving and/or exceeding the KPIs defined via SLA.
  • C-SAT (Customer Satisfaction) and NPS (Net Promoter Score): Comply with the goal agreed within the SS to achieve process, team and individual performance on customer satisfaction and net promoter score.
  • Project Support and AD-hoc Duties: Provide support for out-of-scope services, project manage and develop solutions and recommendations for out of services like new projects assigned.

The CRM Assistant will report to the Global BSD Lead for SSC, working closely with him/her and the BSD team members to achieve group and individual objectives.

Shift timings will be as per Manila time zone starting from 3:00 AM to 12:00 PM.

  • Service Delivery Specialist

    1 day ago

    Ayala Alabang, National Capital Region, Philippines GECO Asia Pte. Ltd Full time $104,000 - $130,878 per year

    Position: Service Delivery Specialist (IT Infrastructure & Security)Location: Muntinlupa (3 days on site, 2 days WFH)Employment Type: FulltimeOverview:We are seeking an experienced and proactive Service Delivery Specialist to support and enhance our global IT Infrastructure and Security services under a shared services model. This role will help drive...

  • Service Delivery Specialist

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Directio PHL, Inc. Full time ₱110,000 - ₱130,000 per year

    Directio is a global IT services company. We consult, code, test, deploy, and manage mainly cloud-based and mobile applications, providing around-the-clock support from our offices in Poland, the Philippines, Mexico, and the USA. We prepare our FMCG, retail, automotive, and SaaS clients for the future by accelerating their digital transformation. Operating...

  • Global IT Service Delivery Manager

    2 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeManaged Full time $80,000 - $120,000

    IT Support SpecialistAbout the RoleCommand|Link is a global SaaS Platform providing network, voice services, and IT security solutions. The company helps corporations consolidate their core infrastructure into a single vendor and layer on a proprietary single pane of glass platform.Command|Link has revolutionized the IT industry by tackling problems created...

  • Service Delivery Coordinator

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines WHR Global Consulting Full time

    Technical Support Representative (Australian Account)Position Title: CSR (Dayshift - AU Telco)Work Location: AlabangWork Setup: OnsiteWork Schedule: Day Shift (6:00 AM - 3:00 PM Manila time)QualificationsBachelor's degree in Project Management, Telecommunications, Business, or a related fieldMinimum 6 to 12 months experience in telco project coordination or...

  • Telecommunications Service Delivery Specialist

    3 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeBusiness Full time ₱3,500,000 - ₱4,500,000

    Telecommunications Service Delivery SpecialistJob Summary:The Telecommunications Service Delivery Specialist plays a vital role in managing the end-to-end delivery of telecommunications services. This involves coordinating between internal teams, vendors, and clients to ensure project timelines are met and compliance with SLAs is maintained.Key...

  • Service Delivery Lead

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Vertere Global Soultions Inc Full time $90,000 - $120,000 per year

    Job Responsibilities:Manage and control the expectations of the stakeholders within the region and/or shift managed as it adhere to the to the committed services under the shared service model and its processes.Monitor and Control the implementation and maintain framework of best of breed standards in Tech Services and IT Security on following topics but not...

  • Service Delivery Specialist

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Gear Inc. Full time $40,000 - $60,000 per year

    Gear Inc. is looking for a Service Delivery Specialist for our AU Telco team, you'll help manage project coordination and contribute to the success of critical initiatives.Key Responsibilities:Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.Use to track project timelines, allocate tasks,...

  • Learning Delivery Specialist

    1 week ago

    Ayala Alabang, National Capital Region, Philippines PSG Global Solutions Full time $104,000 - $130,878 per year

    Do you have a passion for training and helping people grow? Join our team as aLearning Delivery Specialistand play a key role in empowering employees through impactful learning programs.Responsibilities:Facilitate engaging instructor-led training sessions (virtual & in-person) on onboarding, systems, soft skills, and leadership development.Deliver content...

  • Finance Service Delivery Leader

    1 week ago

    Ayala Alabang, National Capital Region, Philippines EPTA Full time $90,000 - $120,000 per year

    JOB PURPOSE:Lead and manage the Finance Service Delivery team supporting APAC and EMEA markets. Drive operational governance, process management, and monitor key performance measures. Provide support for global and regional transformation projects, digital transformation and continuous improvement projects.  FINANCE SERVICE DELIVERY MANAGEMENT Oversee...

  • Finance Service Delivery Leader

    1 week ago

    Ayala Alabang, National Capital Region, Philippines EPTA GROUP Full time $90,000 - $120,000 per year

    Job DescriptionJOB PURPOSE:Lead and manage the Finance Service Delivery team supporting APAC and EMEA markets. Drive operational governance, process management, and monitor key performance measures. Provide support for global and regional transformation projects, digital transformation and continuous improvement projects.FINANCE SERVICE DELIVERY...