Service Delivery Specialist

4 days ago

Ayala Alabang, National Capital Region, Philippines Gear Full time ₱30,000 - ₱60,000 per year


Gear Inc. is looking for a Service Delivery Specialist for our AU Telco team, you'll help manage project coordination and contribute to the success of critical initiatives.

Key Responsibilities:

  • Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.
  • Use to track project timelines, allocate tasks, monitor progress, and ensure accountability.
  • Manage project communications and documentation using Halo PSA and other internal systems.
  • Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements.
  • Maintain accurate data in Zoho CRM, ensuring real-time project visibility and smooth handover between teams
  • Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies
  • Prepare and distribute project status updates, reports, and meeting summaries
  • Assist the Project Manager in maintaining project compliance with internal standards and client SLAs
  • Support administrative duties including scheduling, documentation control, and stakeholder follow-ups

Qualifications & Experience:

  • Bachelors degree in Project Management, Telecommunications, Business, or a related field
  • Minimum 6 to 12 months experience in a telco project coordination or service delivery role with Australian companies
  • Proficiency in for project workflow and task management
  • Experience with Halo PSA and Zoho CRM preferred
  • Familiarity with TPG Telecom ordering, provisioning, or escalation processes is a significant advantage
  • Exceptional organizational skills and attention to detail
  • Strong communication and interpersonal skills for dealing with vendors, clients, and cross-functional teams
  • Ability to prioritize tasks and adapt to shifting project demands in a fast-paced environment
  • Proven problem-solving abilities and a proactive mindset

Work Setup & Schedule:

  • Location: Gear Inc. Alabang Office in the Philippines
  • Shift & Work Hours: 6:00 AM - 3:00 PM Manila Time

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