Global IT Service Delivery Manager

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeManaged Full time $80,000 - $120,000
IT Support Specialist

About the Role

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. The company helps corporations consolidate their core infrastructure into a single vendor and layer on a proprietary single pane of glass platform.

Command|Link has revolutionized the IT industry by tackling problems created by competitors. In recognition for unprecedented innovation and dedication, Command|Link has been awarded several prestigious honors.

Command|Link's IT platform is designed to solve ISP vendor sprawl and IT headaches. It makes it easy for customers to get more done, maximize uptime, and improve the bottom line.

Key Responsibilities

  • Provide end-to-end support for customers with a focus on SDWAN, Internet, and related services.
  • Troubleshoot and configure basic LAN setups and Microsoft operating systems.
  • Support the provisioning and onboarding of new customers for managed services.
  • Collaborate with vendors to resolve support issues and ensure smooth service delivery.
  • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
  • Maintain excellent customer relationships by delivering outstanding support.
  • Mentor and train fellow engineers on complex technical issues and solutions.

Requirements

  • Bachelor's degree or equivalent experience.
  • 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (Versa Networks preferred).
  • CCNA/CCNP certifications are highly desirable.
  • Strong firewall configuration experience (Fortinet preferred).
  • Deep understanding of BGP, OSPF, VRRP.
  • Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
  • Familiarity with SOC 2 compliance and processes.

Why Join Us

Join our team at Command|Link, where you'll have the opportunity to shape the future of business communication. We value innovative spirits and seek individuals ready to bring unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

  • Room to grow at a high-growth company
  • An environment that celebrates ideas and innovation
  • Your work will have a tangible impact
  • Flexible time off
  • Fun events at cool locations
  • Employee referral bonuses

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