Catalyst for Medical Records Excellence

7 days ago


Tanauan, Calabarzon, Philippines beBeeExpertise Full time ₱45,000 - ₱59,000
Job Summary

As a Medical Records Specialist, you will play a crucial role in the medical records retrieval process. Your primary responsibility will be to ensure that every intake request is accurate, complete, and optimized for success downstream.

The ideal candidate will have prior experience requesting medical records from providers on behalf of law firms. They will possess strong attention to detail, proficiency with Adobe and PDF editing/combining tools, and excellent written and verbal communication skills.

The selected individual will work closely with the Client Success Manager (CSM) to identify and escalate special provider requirements or edge cases. They will also coordinate with law firms' case managers to resolve missing or conflicting information.

  • Key Responsibilities:
  • Provider Research & Identification
    • Identify all relevant providers associated with a client's treatment, not just the main facility submitted by the law firm.
    • Locate billing providers and related entities using tools such as Chartswap, prior requests, and direct provider calls.
    • Add all identified providers to the request in the admin app.
  • Request Creation & Quality Control
    • Review and correct incoming ROIs (Release of Information forms), which are incomplete or inaccurate in ~90% of cases.
    • Prepare accurate base forms and generate complete submission packets.
    • Conduct a thorough QA review of each ROI packet, ensuring cover letters, affidavits, and provider-specific requirements are correct.
  • Request Assignment & Escalation
    • Assign requests to the appropriate records team member based on workload and utilization.
    • Identify and escalate special provider requirements or edge cases to the appropriate CSM.
    • Coordinate with law firms' case managers to resolve missing or conflicting information.


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