Senior Medical Support Specialist

7 days ago


Tanauan, Calabarzon, Philippines beBeeMedical Full time $9,600
Job Opportunity

A medical virtual assistant plays a vital role in delivering exceptional support to healthcare providers, patients, and medical establishments. This professional collaborates closely with medical professionals and health insurance companies to ensure seamless communication.


Key Responsibilities
  • Manage inbound and outbound calls regarding inquiries, appointments, and data verification
  • Maintain excellent phone etiquette and provide accurate information
  • Navigate Electronic Medical Records (EMRs) to obtain comprehensive patient information
  • Verify healthcare insurance coverage and eligibility for patients
  • Provide administrative support including data entry, appointment scheduling, email management, record management, and time-keeping
  • Assist with health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage
  • Establish professional relationships with medical professionals and patients as a primary liaison
  • Adhere to HIPAA policy and maintain confidentiality at all times

Requirements
  • Excellent verbal and written English communication skills
  • 1–2 years of experience in a medical-related field
  • Familiarity with medical terminologies and codes
  • Healthcare-related degree is highly preferred but not mandatory
  • Intermediate skills with Google Workspace and/or Microsoft Office
  • HIPAA certification is a plus and demonstrates a commitment to compliance
  • Strong attention to detail and ability to multitask
  • Impartiality and professionalism in all interactions
  • Highly organized and able to manage multiple priorities
  • Computer literacy and adaptability in a rapidly changing environment
  • Willingsness to work flexible hours including night shifts


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