Head of Operational Excellence

4 days ago


Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

TASQ Staffing Solutions is seeking a seasoned leader to serve as our Head of Operational Excellence, overseeing all Business Process Outsourcing (BPO) operations in the Philippines.

Role Overview:

The ideal candidate will have 5-7 years of experience in BPO operations, managing teams of 2,000+ FTEs. They must possess a proven track record of managing third-party BPO accounts and handling multiple clients.

About the Job:

We are looking for a highly skilled professional who can drive process improvements, especially through automation, and thrive in fast-paced environments.

Responsibilities:
  • Oversight of BPO operations in the Philippines
  • Management of senior leaders and teams of 2,000+ FTEs
  • Managing third-party BPO accounts and handling multiple clients
  • Driving process improvements through automation
  • Thriving in fast-paced environments

This role requires a strong background in BPO, with experience in driving process improvements and managing large teams.

Requirements:

To be successful in this role, you should have:

  • 5-7 years of Director / AVP / VP experience in BPO operations
  • Proven track record in managing 3rd party BPO accounts and handling multiple clients
  • Experience in driving process improvements, especially automation
  • Ability to thrive in fast-paced environments

We offer a competitive salary range of $80,000 - $120,000 per year, depending on experience.



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