Head of Operational Excellence
4 days ago
TASQ Staffing Solutions is seeking a seasoned leader to serve as our Head of Operational Excellence, overseeing all Business Process Outsourcing (BPO) operations in the Philippines.
Role Overview:The ideal candidate will have 5-7 years of experience in BPO operations, managing teams of 2,000+ FTEs. They must possess a proven track record of managing third-party BPO accounts and handling multiple clients.
About the Job:We are looking for a highly skilled professional who can drive process improvements, especially through automation, and thrive in fast-paced environments.
Responsibilities:- Oversight of BPO operations in the Philippines
- Management of senior leaders and teams of 2,000+ FTEs
- Managing third-party BPO accounts and handling multiple clients
- Driving process improvements through automation
- Thriving in fast-paced environments
This role requires a strong background in BPO, with experience in driving process improvements and managing large teams.
Requirements:To be successful in this role, you should have:
- 5-7 years of Director / AVP / VP experience in BPO operations
- Proven track record in managing 3rd party BPO accounts and handling multiple clients
- Experience in driving process improvements, especially automation
- Ability to thrive in fast-paced environments
We offer a competitive salary range of $80,000 - $120,000 per year, depending on experience.
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