
Key Account Growth Specialist
1 week ago
We are seeking a highly skilled Account Manager to join our team. This role is ideal for someone who thrives in building long-term relationships, identifying opportunities, and helping clients achieve their business goals.
Your focus will be to maintain strong relationships, ensure client satisfaction, and identify opportunities to grow client accounts through additional services and upgrades.
Key Responsibilities- Act as the main point of contact for assigned clients, providing dedicated support and guidance.
- Build and maintain strong, long-term relationships with customers, ensuring they feel supported and valued.
- Maintain and grow revenue per client by identifying opportunities for upselling and cross-selling hosting products and related services.
- Monitor client health metrics, such as:
- Monthly revenue per client
- Number of active products per client
- Number of domains under management
- Cancellation trends
- NPS/CSAT scores
- Collaborate closely with the support and sales teams to ensure clients receive timely care.
- Provide regular check-ins and account reviews to identify areas for improvement or growth.
- Manage client retention efforts, addressing potential churn risks before they escalate.
- Prior experience in account management, customer success, or hosting industry support preferred.
- Excellent communication and relationship-building skills.
- A strong understanding of web hosting, domains, and related technologies (or willingness to learn).
- Comfortable working with data to track key performance indicators and make informed decisions.
- A proactive, self-motivated, and customer-focused mindset.
- An exciting opportunity to shape lasting client relationships and elevate their web hosting experience.
- A supportive, collaborative culture where your expertise drives customer satisfaction and retention.
Join us to build a successful account growth strategy that benefits both clients and our organization.
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Key Accountability Specialist
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Key Account Specialist
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Key Account Specialist
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Business Growth Specialist
1 week ago
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Key Account Manager
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Accounts Receivable Specialist
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Head of Key Accounts Management
7 days ago
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