Workforce Planning Manager
1 day ago
About TaskUs:
We are a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies.
Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.
Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
We believe that innovation and higher performance are brought by people from all walks of life.
Job Description:
As a Workforce Manager, you will lead a team of WF Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions.
You will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance, and vacation leave planning - to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels.
Requirements:
- A bachelor's degree in mathematics or statistics
- At least 3-5 years experience in managing workforce operations with client and/or senior management interaction
Responsibilities:
- Lead a team of WF Planners to forecast and schedule manpower resources
- Maintain a roster of staff with accurate employee details
- Coordinate with key stakeholders to provide relevant data
- Drive improved payroll efficiency and reduce administrative costs
Why Work with Us:
We welcome applicants of different backgrounds, demographics, and circumstances.
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