Workforce Strategist

4 days ago

Pasig, National Capital Region, Philippines Humanly (humanly) Full time
About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure.

We have expanded our workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries. Our People First culture enables us to constantly innovate and explore new technologies.

Our goal is to provide the best possible experience for our clients and customers. To achieve this, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

What Does a Workforce Planner Do?

A Workforce Planner ensures staff optimization by allocating adequate resources to meet demand. They monitor schedule adherence, service levels, absenteeism, and other applicable metrics. This role requires strong analytical skills and attention to detail.

The ideal candidate will have a BPO Operations background and at least 2 years of experience in Workforce Planning. They should possess expertise in Forecasting, Planning, and Scheduling, as well as Real-Time Management. Strong numerical literacy and organizational skills are also essential.

Key Responsibilities:

  • Coordinate with operations, clients, and client services to gather relevant data for forecasting and capacity planning.
  • Maintain a roster of staff with accurate employee details, including availability, preferences, and skills.
  • Publish over/under snapshots and create action plans to address staffing gaps or minimize overages.
  • Ensure the seating plan is accurate and adequate to meet operational needs.

Requirements:

  • BPO Operations background and at least 2 years of experience in Workforce Planning.
  • Expertise in Forecasting, Planning, and Scheduling, as well as Real-Time Management.
  • Strong numerical literacy and organizational skills.
  • Ability to read trends and project them into future forecasts.

We Offer:

  • Competitive industry salaries.
  • Comprehensive benefits packages.
  • Ongoing training and development opportunities.

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