Workforce Optimization Specialist

4 days ago


Pasig, National Capital Region, Philippines TaskUs Full time

About TaskUs: TaskUs is a leading provider of outsourced digital services, empowering fast-growing technology companies to succeed. With a global workforce of approximately 45,000 employees, we operate in twenty-three locations across twelve countries, serving clients in sectors like social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Our company culture is built on a People First approach, which enables us to adapt quickly, innovate consistently, and deliver results in an ever-changing world.

Benefits: At TaskUs, we offer competitive salaries and comprehensive benefits packages that prioritize employee well-being. We also invest in inclusive practices through departments like Total Rewards, Wellness, HR, and Diversity, promoting internal mobility and professional growth throughout an employee's career.

Job Role: As a Workforce Planner, you will be responsible for ensuring staff optimization by managing resources to meet demand and addressing concerns on schedule adherence, service levels, absenteeism, and other relevant metrics. You will prepare for voice and non-voice volume, seat occupancy, average handle time, and other factors influencing productivity and campaign performance.

Key Skills: A minimum of 2 years of experience in Workforce Planning, expertise in Forecasting, Planning, and Scheduling, and Real-Time Management. Strong analytical skills, high attention to detail, and numerical literacy are essential. You should possess a thorough understanding of WFM efficiency metrics and be proficient in MS Office applications.



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