Customer Support Expert

7 days ago

Dumaguete, Central Visayas, Philippines beBeeCustomerSupport Full time ₱2,250,000 - ₱3,050,000

About Us

We are looking for a highly skilled and experienced individual to join our team as a Customer Support Specialist. This is an exciting opportunity to work in a fast-paced environment where you will be the first point of contact for our customers.

The successful candidate will be responsible for handling customer inquiries related to cancellations, bid adjustments, booking amendments, profile updates, and post-service feedback. They will also be responsible for managing event and relationship cancellation tickets, reviewing and processing short-term cancellations by providers or customers, assessing and implementing changes to bids, including date adjustments and pricing updates, handling requests for changes to existing bookings, ensuring both parties are informed, processing profile update requests, such as changes to address and payment methods, investigating failed ID checks through Onfido and updating profiles accordingly, and reviewing feedback from service providers after events and determining necessary follow-up actions.

Requirements:

  • A minimum of 3 years of experience in a customer-facing role, customer support or a related field.
  • Strong communication skills, with the ability to empathize with providers and customers.
  • Comfortable conversing over the phone with internal stakeholders.
  • A strong command of written English is essential.
  • Ideally, some experience with Freshworks or similar systems.

This is an excellent opportunity to develop your skills and expertise in customer support, and to work in a dynamic and supportive team environment.

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