Solutions Driven Customer Support Representative

1 day ago

Cabuyao, Calabarzon, Philippines beBeeEmployment Full time ₱500,000 - ₱1,000,000
Customer Service Representative Job Description

Job Title: Customer Service Representative

Company: We are a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.

About Us: We have established ourselves as a trusted partner in the industry with a commitment to excellence and a focus on innovation. Our team is passionate about delivering exceptional customer experiences and we're looking for like-minded individuals to join us.

Job Description

Overview: We are seeking a highly motivated and dedicated Customer Service Representative to support a range of customer service initiatives for a diverse portfolio of well-known clients. As a Customer Service Representative, you will be responsible for assisting customers with enquiries and providing excellent service.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements

Qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

Compensation Details:

We offer a competitive salary and benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for career growth and professional development.

What You Can Expect from Us:

We are committed to providing a supportive and inclusive work environment where employees can thrive and reach their full potential. Our benefits and perks include:

  • HMO Coverage plus a dependent
  • Rank & File: ₱100,000 coverage
  • Supervisors/Managers: ₱120,000 coverage
  • Dental Coverage
  • In-house dental assistance worth ₱5,000, giving you easier access to quality care
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Sharpen your social skills while meeting awesome people and making new friends
  • Plus, more in-office rewards, raffles, recognition gifts, and treats
Why Join Us?

Join Our Team:

At our company, we value diversity and inclusion and strive to create a welcoming and inclusive work environment where everyone feels valued and respected. If you're passionate about delivering exceptional customer experiences and want to join a dynamic and innovative team, we encourage you to apply.

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