Senior E-commerce Operations Manager

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeEcommerce Full time ₱800,000 - ₱1,500,000
Senior E-Commerce Operations Manager Job

This position involves overseeing the entire Amazon Seller Central operation for a private label business. The ideal candidate will be responsible for daily execution, long-term strategy, and ensuring the account meets performance metrics.

Key Responsibilities:
  • End-to-End Account Ownership: Manage the entire Seller Central operation from daily execution to long-term strategy.
  • Account Health & Compliance: Monitor performance metrics, address compliance issues, resolve performance notifications, and maintain strong standing across all marketplaces.
  • Case Management & Reimbursements: Submit cases to Amazon for issues; secure reimbursements and track resolutions.
  • Listing Creation & Optimisation: Build and refine product listings for maximum discoverability and conversions.
  • Data Analysis & Reporting: Analyse trends and drive data-backed decisions to increase sales and profitability.
  • Logistics & Inventory Reconciliation: Oversee shipment creation, coordinate with suppliers, reconcile inventory, and maintain data accuracy for POs and products.
  • Inventory Forecasting & Planning: Analyse sales trends and lead times to forecast demand and optimise replenishment strategies.
  • Pricing & Promotions Management: Develop pricing strategies, manage vouchers and deals, and analyse performance to maximise conversion and margin.
  • Product Information Management: Maintain a centralised database of product data, pricing, packaging specs, and variations.
  • Customer Service: Respond to customer enquiries and manage product and seller account reviews.
Required Skills And Qualifications:
  • A minimum of three years of hands-on experience managing end-to-end Amazon Seller Central operations for private label brands.
  • A solid background in Amazon shipment creation, logistics coordination, and inventory reconciliation.
  • Strong case management and problem-solving skills on Amazon Seller Central.
  • Proven ability to plan and execute pricing tactics, run promotions, coupons, and deals.
  • Experience managing multiple Amazon marketplaces, including the UK (required) and EU (preferred).
  • High-level proficiency in Helium 10 for product research, keyword optimization, and listing management.
  • A track record of developing scalable processes and SOPs.
  • Experience handling customer enquiries, reviews/feedback, and preserving account health.
  • Advanced Google Sheets skills for data analysis and reporting.

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