Remote Technical Support Specialist Opportunity

2 weeks ago

Imus, Calabarzon, Philippines beBeeTechnical Full time ₱15,000 - ₱20,000
Job Overview

This Technical Support Specialist role is a fantastic opportunity to join a leading Business Process Outsourcing (BPO) company.

The successful candidate will be responsible for providing top-notch technical support to clients via phone, chat, or email, and will have the chance to work with a talented team of professionals in a dynamic and fast-paced environment.

Key Responsibilities
  • Respond to inbound technical support requests in a timely and efficient manner
  • Diagnose and troubleshoot hardware, software, and network issues using advanced technical skills
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
Required Skills and Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits and Incentives

As a valued member of our team, you can expect a competitive compensation package that includes:

  • HMO Coverage plus a dependent
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection and workplace maintenance
Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and headset. May occasionally move about the office to accomplish tasks and may exert up to 40 pounds.

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