Senior Technical Support Specialist

2 days ago

Angeles City, Central Luzon, Philippines beBeeCloud Full time ₱48,000 - ₱84,000
Technical Support Role Overview

This role provides world-class technical support to high-profile enterprise clients, ensuring the successful deployment and operation of cloud-based solutions. You'll collaborate closely with Research and Development (R&D) to integrate test cases, troubleshoot complex issues, and deliver software updates.

Responsibilities:

  • Provide expert-level support for cloud-based platforms hosted on AWS/Azure
  • Manage and support large-scale deployments of services across enterprise environments
  • Collaborate with consulting teams for seamless handovers from implementation to support
  • Analyze, troubleshoot, and resolve product issues efficiently; respond to tickets within defined SLAs
  • Review and validate HTML/XML templates based on client needs
  • Meet with clients to resolve technical issues and propose interim solutions when needed
  • Support and optimize internal IT systems and AWS environments
  • Participate in weekly meetings with R&D to evaluate product updates and bug fixes
  • Conduct regression and functionality testing on new software builds
  • Stay up-to-date and certified on relevant AWS services
  • Contribute to internal documentation and technical knowledge base
  • Recommend and implement infrastructure improvements using AWS best practices

We are seeking a strong communicator with a solid foundation in AWS services and infrastructure. The ideal candidate has previous experience in technical or software support, ideally in SaaS or cloud-based environments.

Key Requirements:

  • Previous experience in technical or software support, preferably in SaaS/cloud environments
  • Proficiency in AWS services, CLI, and management tools (AWS certifications a plus)
  • Strong troubleshooting skills in web environments (HTML, XML, browser dev tools)
  • Complete fluency in English
  • High sense of ownership and urgency in managing client issues
  • Excellent communication, documentation, and organizational skills
  • Familiarity with software QA, testing methodologies, and version control tool

  • Solutions Provider Technical Support Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,500,000

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our Global Customer Support department. As a Technical Support Specialist, you will play a pivotal role in providing technical support services to our customers, resolving technical challenges involving multiple platform issues, data flows, networking,...

  • Senior Technical Support Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱100,000 - ₱200,000

    Job DescriptionWe are seeking an experienced Senior Support Engineer to join our team. This role involves providing technical support and assistance to clients, as well as collaborating with other teams to ensure efficient resolution of issues.The successful candidate will have a strong understanding of cloud technologies, including Azure and M365, and be...

  • Technical Support Specialist

    2 weeks ago

    Angeles City, Central Luzon, Philippines Connext Full time

    The Technical Support Specialist 1 is responsible for supporting our customers in their technicalneeds, questions and issues. The specialists receives, records, and reconciles the end-user's technical questions on use and implementation of computer products in a timely and professional manner.Job Description:• Create, manage, and monitor tickets for...

  • Technical Support Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeExpertise Full time ₱1,500,000 - ₱2,000,000

    Job OverviewWe're seeking a skilled professional to fill the role of Technical Support Specialist.About the RoleThis position requires strong technical expertise, excellent communication skills, and the ability to work independently in a remote environment. As a Technical Support Specialist, you'll be responsible for solving complex engineering problems that...

  • Technical Support Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱35,000 - ₱50,000

    Job SummaryWe are seeking a skilled Technical Support Specialist to provide first-level support for technical issues in our contact center.About the RoleThis is an exciting opportunity to work with a dynamic team, assisting customers with troubleshooting, product setup, and technical inquiries across various platforms.Key ResponsibilitiesRespond to technical...

  • Technical Support Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeTechnical Full time ₱50,000 - ₱100,000

    We are seeking a Technical Support Specialist to join our team in providing exceptional customer service and technical expertise.Key Responsibilities:Respond to technical support calls, emails, or chats from customers, ensuring timely resolution of their issues.Troubleshoot hardware, software, and connectivity problems, using strong analytical skills to...

  • Technical Support Specialist

    1 week ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time

    The SuperStaff Technical Support Specialist is a vital member of the IT department, responsible for assisting users with their technical inquiries, requests, and issues, and providing exceptional customer service. As a Technical Support Specialist, you will encompass all aspects of the lifecycle of an issue, serving as the primary point of contact for...

  • Technical Support Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeTechnical Full time ₱20,000 - ₱25,000

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our dynamic team. This role requires exceptional communication skills, technical expertise, and the ability to work in a fast-paced environment.About the RoleThis position is primarily responsible for providing technical support via phone, email, and chat. The successful candidate will...

  • Technical Support Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeMobile Full time $114,100 - $204,400

    Technical Support Specialist - Mobile">We are seeking a highly skilled Technical Support Specialist to join our mobile development team. As a key member of our team, you will be responsible for providing top-notch technical support to our customers, ensuring they have a seamless experience with our mobile solutions.">The ideal candidate will have a strong...

  • Global Technical Support Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeTechnical Full time $7,200 - $7,800

    Seeking an experienced Technical Support Specialist to join our global team.About the JobThis is a full-time remote opportunity for someone who is passionate about technical support and customer satisfaction. We are looking for a highly skilled individual with excellent communication skills, strong problem-solving abilities, and experience working in a...