Operations Manager
2 days ago
Company Overview:
iOPEX Technologies Philippines - Taguig is a dynamic and innovative company that offers exciting opportunities for growth and development.
Salary: We offer a competitive salary package of ₱50,000 to ₱80,000 per month, depending on experience.
Job Description:
We are seeking an experienced Operations Manager to join our team. The successful candidate will be responsible for planning and scheduling workforce management professionals to meet the service level agreements for various programs.
Responsibilities:
- Facilitate monitoring of various programs assigned to him/her
- Ensure that interval and day-wise service levels are met through off-the-phone activity and break management
- Maintain AHT updates and regularly flag defaulters
- Engage with Operations to inform of current queue status and what they need to do to mitigate service-level shortfall
- Provide break and OTP schedules to Operations
- Facilitate interval and day-end reporting for various programs
- Ensure that attendance reporting is current at all times
- Maintain Timekeeping tool
- Facilitate upload of employee schedules into the timekeeping system
- Facilitate corrections/amendments to scheduling information
- Generate compliance reports and other reports coming from the timekeeping system
Requirements:
- General knowledge of Service Level, Occupancy, and Capacity
- Experience in dealing with Operations Personnel at various levels in terms of real-time schedule management
- Advanced skills using Microsoft Excel: Formatting/Conditional Formatting, Logical (IF) Functions, Mathematical Operations, References, and Lookups, Pivot Tables, Graphs
- Able to prioritize and meet tight deadlines
- Analytical with attention to detail
- Able to maintain composure in critical situations and communicate clearly with both internal and external stakeholders
- Demonstrates high degree of ability to analyze data, using the data to drive decision-making and implement effective resolutions
- Excellent English communication, listening skills, and proven ability to build relationships quickly
- Has above-average grasp of Mathematical and Statistical concepts
- Amenable to work onsite and can also do work-from-home setup should the need arise
- Willingness to work on a graveyard/night shift schedule
Benefits:
- Competitive salary package
- Exciting employee engagement activities
- Stability (continuously getting pioneer accounts)
- Learning sessions every week
- Fast career growth
- Free parking passes
- Accessible location
- HMO (free dependent)
- Leave credits/leave conversions
- Night differential
- Uncapped annual appraisal
- 2 days off
Others:
iOPEXians enjoy a range of benefits and perks that make working here an exciting and rewarding experience. If you're passionate about operations management and want to be part of a growing company, apply today
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