Operations Manager

2 days ago


Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full time

Company Overview:

iOPEX Technologies Philippines - Taguig is a dynamic and innovative company that offers exciting opportunities for growth and development.


Salary: We offer a competitive salary package of ₱50,000 to ₱80,000 per month, depending on experience.


Job Description:

We are seeking an experienced Operations Manager to join our team. The successful candidate will be responsible for planning and scheduling workforce management professionals to meet the service level agreements for various programs.


Responsibilities:

  • Facilitate monitoring of various programs assigned to him/her
  • Ensure that interval and day-wise service levels are met through off-the-phone activity and break management
  • Maintain AHT updates and regularly flag defaulters
  • Engage with Operations to inform of current queue status and what they need to do to mitigate service-level shortfall
  • Provide break and OTP schedules to Operations
  • Facilitate interval and day-end reporting for various programs
  • Ensure that attendance reporting is current at all times
  • Maintain Timekeeping tool
  • Facilitate upload of employee schedules into the timekeeping system
  • Facilitate corrections/amendments to scheduling information
  • Generate compliance reports and other reports coming from the timekeeping system


Requirements:

  • General knowledge of Service Level, Occupancy, and Capacity
  • Experience in dealing with Operations Personnel at various levels in terms of real-time schedule management
  • Advanced skills using Microsoft Excel: Formatting/Conditional Formatting, Logical (IF) Functions, Mathematical Operations, References, and Lookups, Pivot Tables, Graphs
  • Able to prioritize and meet tight deadlines
  • Analytical with attention to detail
  • Able to maintain composure in critical situations and communicate clearly with both internal and external stakeholders
  • Demonstrates high degree of ability to analyze data, using the data to drive decision-making and implement effective resolutions
  • Excellent English communication, listening skills, and proven ability to build relationships quickly
  • Has above-average grasp of Mathematical and Statistical concepts
  • Amenable to work onsite and can also do work-from-home setup should the need arise
  • Willingness to work on a graveyard/night shift schedule


Benefits:

  • Competitive salary package
  • Exciting employee engagement activities
  • Stability (continuously getting pioneer accounts)
  • Learning sessions every week
  • Fast career growth
  • Free parking passes
  • Accessible location
  • HMO (free dependent)
  • Leave credits/leave conversions
  • Night differential
  • Uncapped annual appraisal
  • 2 days off


Others:

iOPEXians enjoy a range of benefits and perks that make working here an exciting and rewarding experience. If you're passionate about operations management and want to be part of a growing company, apply today



  • Taguig, National Capital Region, Philippines Cobden & Carter International Full time

    Operations Manager/DirectorWe are seeking a highly motivated and experienced Operations Manager/Director to join our team at Cobden & Carter International. The ideal candidate will have a strong background in business administration and operations management, with a proven track record of implementing operational strategies and driving success.Key...


  • Taguig, National Capital Region, Philippines SOSA JB Property Management Corp. Full time

    We are seeking a highly skilled and experienced Senior Operations Manager to oversee the smooth functioning of our facilities at SOSA JB Property Management Corp.The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record in managing building operations, equipment maintenance, and team...

  • Operations Manager

    4 weeks ago


    Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full time

    Service, Integrity, ReliabilityAt iOPEX Technologies Philippines, we're looking for a talented individual to join our team as an Assistant Manager. As a key member of our organization, you'll be responsible for ensuring the highest level of service, integrity, and reliability in all aspects of our operations.Key Responsibilities:Lead and manage projects,...


  • Taguig, National Capital Region, Philippines Iron Mountain Full time

    At Iron Mountain, we're committed to preserving and protecting our customers' valuable assets. We're seeking an Operations Manager for Digital Solutions to lead our teams in delivering exceptional service and driving business growth.As a key member of our operations team, you'll be responsible for managing our digital solutions operations, ensuring timely...


  • Taguig, National Capital Region, Philippines Iron Mountain Full time

    At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We need smart, committed people to join us, whether you're starting your career or making a change. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset...


  • Taguig, National Capital Region, Philippines Red Fu Entertainment Technologies Corp Full time

    Red Fu Entertainment Technologies Corp is seeking a skilled Telecom Operations Manager to lead our team of Telephone Operators. The ideal candidate will have a strong background in customer service and team management. Key Responsibilities: Leadership and Team Management Supervise and manage a team of Telephone Operators to ensure efficient and effective...


  • Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Key Responsibilities:Lead and develop the Service Delivery Operations team, focusing on career management, training, engagement, mentoring, succession planning, and annual performance processes.Manage Solution Delivery, ensuring the execution of delivery work across one or more service delivery operations and driving optimization of delivery of standard...


  • Taguig, National Capital Region, Philippines SOSA JB Property Management Corp. Full time

    **About this Role:**We are seeking a highly skilled Senior Operations Manager to oversee and manage building operations, equipment, and systems maintenance at SOSA JB Property Management Corp.Qualifications:- Must possess a Bachelor's/College Degree in Electrical Engineering, Mechanical Engineering, or equivalent- Licensed Engineer- Minimum of 7 years of...


  • Taguig, National Capital Region, Philippines HR Network Incorporated Full time

    Job Title: Store SupervisorAt HR Network Incorporated, we are seeking a highly skilled and experienced Store Supervisor to join our team. As a Store Supervisor, you will be responsible for overseeing the daily operations of our retail store, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Staff Supervision: Lead and...


  • Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Job Title: BPO Operations ManagerManpower Core Group Inc. is seeking a highly skilled BPO Operations Manager to join our team.Key Responsibilities:Manage overall operations and ensure effective and successful management of productivity, quality control, and safety measures.Enhance operational procedures, systems, and principles in areas of information flow...


  • Taguig, National Capital Region, Philippines Marquis Events Place Full time

    Key ResponsibilitiesAs a Restaurant Operations Manager at Marquis Events Place, you will lead and monitor each shift by delegating duties, assigning tasks, and following up with team members. You must be proficient in every area of service to assist when necessary. Maintain all areas of cleanliness and organization, including dining and buffet areas. Manage...


  • Taguig, National Capital Region, Philippines SOSA JB Property Management Corp. Full time

    SosaJB Property Management Corp. is seeking a highly skilled Shift Engineer to oversee the management of building operations, ensuring the smooth functionality of equipment and systems. The ideal candidate will possess a strong background in Electrical or Mechanical Engineering, with a minimum of 2-3 years of experience in building maintenance and...


  • Taguig, National Capital Region, Philippines SOSA JB Property Management Corp. Full time

    Sosa JB Property Management Corp. Career OpportunityJob SummaryWe are seeking a skilled Electrical Operations Manager to oversee building operations, maintain systems, and ensure smooth equipment functionality at our facility in Taguig City.About the RoleThis is a full-time position that requires a licensed engineer with a strong background in Electrical...


  • Taguig, National Capital Region, Philippines Meera Enterprises Inc. Full time

    Job Summary:As a Store Operations Manager at Meera Enterprises Inc., you will be responsible for overseeing the day-to-day operations of the store. This includes managing sales floor staffing, department supervision, and merchandising to ensure a positive store image and adherence to company policies and standards.Main Responsibilities:Completes store daily...


  • Taguig, National Capital Region, Philippines RecruiterPH Full time

    Operations Team Lead Job DescriptionAt RecruiterPH, we are seeking a highly skilled Operations Team Lead to join our team. The successful candidate will be responsible for leading our operations team and ensuring the smooth day-to-day running of our customer service operations.Key Responsibilities:Conduct thorough performance reviews of team members,...


  • Taguig, National Capital Region, Philippines Inventory Exchange Holdings Full time

    We are seeking a highly skilled Warehouse Operations Manager to oversee the daily operations of our warehouses. The ideal candidate will have a strong background in inventory control and logistics, with experience in managing warehouse personnel and monitoring inventory accuracy.About the Role:This is a dynamic role that requires strong communication and...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Job SummaryWe are seeking a highly skilled Business and Operations Manager to join our team at Gratitude Philippines. As a key member of our Corporate Center, you will be responsible for overseeing the operations of our employee dining, pantry services, conference center, and lobby reception.Your primary focus will be on managing the planning, operations,...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Job Title: Vice President - Business and Operations ManagerGratitude Philippines is seeking a highly skilled and experienced Vice President - Business and Operations Manager to join our team. This is a unique opportunity to demonstrate business and management principles, and assist with strategic planning, resource allocation, production methods, and...


  • Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

    Job Title: Entertainment ManagerAt Ayuda Business Management Solution Inc, we are seeking a highly skilled and experienced Entertainment Manager to oversee the key aspects of our restaurant and bar's entertainment operations.Key Responsibilities:Oversee DJ schedules and payments to ensure seamless and high-quality music performances.Procure props and...


  • Taguig, National Capital Region, Philippines KMC Savills, Inc. Full time

    KMC Savills, Inc. is a leading real estate solutions provider in the Philippines. We offer a unique opportunity for an experienced Building Engineer to join our team as we continue to expand our operations.**Estimated Salary:** ₱80,000 - ₱120,000 per monthJob DescriptionWe are seeking a skilled Building Engineer to oversee the maintenance and repair of...