Managed Services Professional

2 weeks ago

Mandaluyong City, National Capital Region, Philippines beBeeCareer Full time $80,000 - $125,000
Job Description

We are seeking a skilled Managed Services Engineer to provide superior support and deliver exceptional service to business customers worldwide.

This is a Full-Time, 100% Remote opportunity with multiple shift options available.

Mandarin fluency is required for this role.

As a Managed Services Engineer, you will be responsible for providing end-to-end support for customers, troubleshooting and configuring LAN setups, and collaborating with vendors to resolve support issues.

Key Responsibilities
  • Provide expert technical support for customers with a focus on SDWAN, Internet, and related services.
  • Troubleshoot and configure basic network configurations (Routers, Firewalls) and Microsoft operating systems.
  • Support the provisioning and onboarding of new customers for managed services.
  • Collaborate with vendors to resolve support issues and ensure smooth service delivery.
  • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
Required Skills and Qualifications
  • Bachelor's degree or equivalent experience in a relevant field.
  • 3–5 years of experience in a fast-paced technical environment, with expertise in SDWAN.
  • CCNA/CCNP certifications are highly desirable.
  • Strong command-line networking skills.
  • Strong firewall configuration experience.
  • Deep understanding of BGP, OSPF, VRRP.
  • Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
Benefits
  • Room to grow at a high-growth company.
  • An environment that celebrates ideas and innovation.
  • Flexible time off.
  • Fun events at cool locations.
  • Employee referral bonuses.
Seniority level
  • Mid-Senior level.
Employment type
  • Full-time.
Job function
  • Engineering and Information Technology.
Industries
  • Software Development.

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