Exceptional Customer Service Professional

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomerSupport Full time $40,000 - $60,000
Customer Support Role

This is an exciting opportunity to join our team as a Customer Support Representative. As a key member of our support department, you will be responsible for providing exceptional service to our clients through various communication channels.

You will work closely with our sales, compliance, corporate secretary, accounting, and tech teams to ensure seamless service delivery. Your primary focus will be on resolving customer inquiries via email, live chat, and phone with speed and clarity.

In this role, you will troubleshoot issues related to business incorporation, accounting, and more. You will also identify recurring customer pain points and suggest improvements to workflows or help center content.

The ideal candidate will have 4+ years of experience in customer support, preferably in fintech, SaaS, or professional services. They will possess excellent communication skills, both written and spoken, and be tech-savvy with experience in Zendesk, Aircall, Slack, and Gmail.

Our company is committed to sustainable practices and reforestation efforts. We are a certified B Corp and offer a range of benefits including financial benefits, personal growth opportunities, and ongoing AI initiatives.

  • Key Responsibilities:
  • Multichannel Support: Resolve customer inquiries via email, live chat, and phone
  • Problem Solving: Troubleshoot issues related to business incorporation, accounting, and more
  • Collaboration: Work with cross-functional teams to ensure seamless service delivery
  • Continuous Improvement: Identify recurring customer pain points and suggest improvements
  • Requirements:
  • Excellent communication: Outstanding English (written and spoken)
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection

Benefits:

  • Competitive remuneration package
  • Additional financial, wellbeing and lifestyle benefits
  • Opportunities for personal growth and development
  • Supportive and dynamic work environment

Interview Process:

  • HR Screening: 30-minute chat with Talent Acquisition
  • Case Study: 60-minute session with Hiring Manager
  • Career Deep Dive: 30/60-minute discussion with Hiring Manager
  • Behavioural Fit Assessment: 60-minute chat with HR or leadership
  • Offer & References: Non-binding offer followed by reference checks

Background Checks:

As a regulated entity, background checks may be conducted, including verification of education, criminal history, political exposure, and bankruptcy or adverse credit history.

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