Training and Development Manager

1 month ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Title: Training and Development Manager

About the Role:
We are seeking an experienced Training and Development Manager to join our team at BEST CAREERS AND OPPORTUNITIES. As a key member of our organization, you will play a critical role in imparting process & pre-process training for banking operations like deposit, payments, wealth operations, and commercial lending.

About You:
To be successful in this role, you will need to have excellent knowledge of back office and customer servicing techniques (email/chat/voice) and servicing best practices. Strong teaching abilities and mentoring skills are essential, as well as good communication, interpersonal, and conflict resolution skills. Familiarity with learning management systems is preferred.

About Our Company:
BEST CAREARS AND OPPORTUNITIES is a dynamic and fast-paced organization that offers a competitive salary and benefits package. The estimated annual salary for this position is $55,000 - $70,000 based on location and experience.

Key Responsibilities:
  • Imparting Process & Pre-Process Training for banking operations
  • Developing operations education materials, such as digital presentations, how-to manuals, and instructional videos
  • Preparing procedures and policies regarding techniques and appropriate agent conduct
  • Scheduling and conducting training sessions on various topics
  • Measuring the effectiveness of training sessions and preparing individual or team progress reports
  • Creatingspecific plans to improve employee performance and productivity

About the Benefits:
In addition to the competitive salary, we offer a range of benefits, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development. The estimated annual salary for this position is $55,000 - $70,000 based on location and experience.

What We Offer:
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.

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