Senior Training and Development Manager

3 days ago


Quezon City, National Capital Region, Philippines J-K Network Services Full time

This role is based in Quezon City, Philippines.

The successful candidate will be working for J-K Network Services, a leading outsourcing, consulting, and technology company.

We offer a competitive salary of Php 70,000 - Php 75,000 per month, along with various benefits including health insurance, life insurance, expanded maternity and paternity leave, employee stock purchase plan, loyalty and Christmas gift inclusion, diversity benefits, night differential allowances, car and housing plan, company-sponsored trainings, upskilling, and certification, flexible working arrangements, and a healthy and encouraging work environment.

Job Responsibilities:

To analyze performance trends and training needs to improve project performance or manage performance outliers through training or coaching intervention programs.

To implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology, and performance evaluation process. Reporting generates, reviews, and distributes required training reports such as training trends and activity reports to Operation Leads and/or Clients.

Maintains collection and tracking of relevant Training data. Assists with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees' performance.

Requirements:

  • Bachelor's degree holder
  • At least 7 years of work experience in Training and Development
  • At least 2 years of work experience in Contact Center or BPO industry experience
  • 5 years of experience in managerial role
  • Amenable to work onsite


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