Call Center Training Program Manager
2 days ago
At LeadAdvisors, we are dedicated to delivering exceptional results and driving growth for our clients through business process outsourcing (BPO) and digital content marketing. Our team of experts is committed to excellence in every aspect of our operations.
Compensation
The estimated salary range for this position is $60,000 - $90,000 per year, based on experience and qualifications.
About the Role
We are seeking a highly skilled Call Center Training Program Manager to join our team. The ideal candidate will be responsible for designing, implementing, and evaluating training programs that enhance the performance and efficiency of our call center agents.
Main Responsibilities
- Training Program Development: Develop and deliver comprehensive training programs for new and existing call center agents.
- Training Materials Creation: Create and update training materials, including manuals, guides, and e-learning content.
- Onboarding Sessions Facilitation: Facilitate onboarding sessions to ensure smooth integration of new hires.
- Performance Monitoring and Coaching: Monitor agent performance and provide coaching for continuous improvement.
Requirements
To be successful in this role, you will need:
- A Bachelor's degree in Business, Communications, Human Resources, or a related field (preferred).
- Minimum of 3-5 years of experience in call center training or a similar role.
- Proven experience in developing and executing training programs.
- Strong understanding of call center operations, customer service standards, and performance metrics.
Benefits
This role offers:
- Competitive salary based on experience.
- Opportunities for professional development and career advancement.
- A dynamic and collaborative work environment.
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