Residential Plumbing Operations Manager
2 days ago
We are seeking a skilled Plumbing Quality Control Specialist to join our team. This remote role involves overseeing licensed plumbers in the field and managing a high volume of residential work orders daily.
The ideal candidate will oversee quality control, reviewing diagnoses, validating scopes, and ensuring quality standards are met before work progresses.
This position requires a licensed or journeyman-level plumber ready to transition from fieldwork to a tech-enabled operations role.
Key Responsibilities- Review and manage numerous plumbing work orders daily across residential sites.
- Evaluate contractor reports, photos, and videos for accuracy.
- Identify incomplete or inaccurate bids and coordinate with contractors to resolve issues.
- Provide technical guidance and escalate quality concerns appropriately.
- Ensure all documentation and data entries are accurate and complete.
- Serve as the final QA checkpoint before work approval, scheduling, or billing.
- 3–5+ years of hands-on residential plumbing experience.
- Master Plumber certification or equivalent.
- Strong diagnostic skills with the ability to assess work via photos, videos, and notes.
- Familiarity with common residential plumbing issues.
- Ability to identify subpar work and guide contractors toward correct scope.
- Clear, confident communication skills for technical discussions.
Candidates with strong technical skills and excellent problem-solving abilities are encouraged to apply.
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