Strategic Customer Experience Lead

Job DescriptionWe are seeking a seasoned professional to lead our customer experience strategy, driving innovation and excellence across the organization.This dynamic role requires a strategic thinker with expertise in developing and implementing customer-centric initiatives, leveraging data to inform decision-making, and fostering a culture of collaboration...

About TrafileaTrafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. We have our own online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea is...

Job DescriptionWe are seeking a skilled professional to lead and develop the Customer Experience Team for an Apparel store. The role focuses on improving the shopping experience for customers and represents customer interests in all business decisions.About the RoleThis is a dynamic position that requires strong leadership skills, effective communication,...

Customer Experience LeaderWe are seeking a seasoned Customer Experience Leader to join our dynamic team. This is an exciting opportunity to lead and manage customer service operations, drive strategic initiatives, and foster exceptional customer relationships.Job DescriptionIn this role, you will be responsible for leading the customer service function to...

Customer Experience LeaderJob DescriptionThe Customer Success department is a key function within our company, responsible for driving customer satisfaction and loyalty. We are seeking an experienced leader to oversee the development of scalable customer success strategies and ensure seamless execution across the customer journey.Develop and implement...

The Operations Team Lead is responsible for guiding and supporting a team of customer service or operations agents to achieve daily performance targets and meet client expectations. This role involves monitoring team adherence to processes and quality standards, providing real-time feedback, and fostering a positive and productive work environment. The Team...

**Job Title:** Strategic Customer Growth ManagerWe are seeking a highly skilled and experienced professional to lead our customer growth initiatives. As a Strategic Customer Growth Manager, you will play a critical role in driving incremental revenue from our existing customers.The ideal candidate will have a proven track record of success in sales,...

Senior Legal Strategist RoleThis is a key leadership opportunity in a fast-paced, dynamic business environment. The ideal candidate will have a strong track record of providing strategic legal advice to senior leadership and driving meaningful impact on a regional scale.The role requires excellent drafting, negotiation, and contract management skills, as...

Customer Service Manager Job DescriptionWe are seeking a seasoned professional to lead and optimize our eCommerce subscription business's customer support operations.This role requires strong leadership skills, extensive experience in customer service management, and a strategic mindset to enhance customer satisfaction and retention.Lead, train, and mentor a...

Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst.The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Specialist key focus is to evaluate transactions to ensure all...