Investigate and Resolve Customer Complaints

4 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerCare Full time ₱250,000 - ₱450,000
Customer Care Specialist

Job Description:

The Customer Care Specialist is primarily responsible for managing the full cycle of customer complaint investigations and resolutions, covering both regulatory and non-regulatory issues. This role requires delivering exceptional customer care to ensure that not only are complaints addressed but customer loyalty is strengthened.

Root cause analysis is a vital part of this role, aimed at eliminating underlying problems that cause customer dissatisfaction.

Role Responsibilities:
  • Manage the full cycle of customer complaint investigations and resolutions
  • Deliver exceptional customer care to ensure complaints are addressed and customer loyalty is strengthened
Required Skills and Qualifications:
  • Proven analytical abilities and resourcefulness in case research
  • Strong attention to detail and excellent documentation skills
  • Ability to work collaboratively across multiple departments to resolve complex customer service issues
  • Excellent written and verbal communication skills
Benefits:

You will have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms.

Our Hybrid Work Model enables employees to divide their time between working from home and working from an office location.

The expectation for Hybrid roles is to work from the office at least 70% of the employee's working days per month.

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