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Customer Success Associate

1 week ago


Manila, National Capital Region, Philippines SAP Philippines, Inc. Full time

We are seeking a highly skilled Global Service Consultant to join our team at SAP Philippines, Inc. This is an exciting opportunity for individuals who possess exceptional communication skills, strong analytical abilities, and a passion for delivering outstanding customer experiences.

Job Responsibilities
  • Develop and maintain strong relationships with customers, identifying opportunities for growth and improvement.
  • Collaborate with cross-functional teams to ensure seamless project delivery and post-implementation services.
  • Escalation management: coordinate and document customer escalations to ensure timely resolutions.
  • Assist with onboarding activities, providing training and knowledge transfer to new team members.
Requirements
  • Bachelor's degree in any field or equivalent work experience.
  • Demonstrated proficiency in written and verbal communications.
  • Ability to pass a background check.
  • Previous experience in customer-facing roles is preferred.

Why Join Us

We are committed to creating a workplace that values diversity, flexibility, and innovation. Our company culture is focused on collaboration, mutual respect, and a shared passion for helping the world run better.