Remote Customer Success Associate Career

5 days ago


Manila, National Capital Region, Philippines VAA Philippines Full time

Job Duties

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The Client Experience Associate will be responsible for managing the onboarding process for new customers, including preparing the core team and reviewing customer data. They will also ensure the team's alignment, conduct health checks, and identify potential customer business growth.

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Requirements and Qualifications

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To succeed in this role, candidates must have a college degree, be fluent in English, and have at least 1-2 years of experience in customer service handling via chat, email, and calls. They must also have strong experience and proficiency in working with client-facing tools and good time-management skills.

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Work Environment

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This is a remote full-time position, requiring a processor of Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent, 8 GB of RAM, 112 GB of storage, and internet connectivity of 20 MBPS and above for the main device. The backup device must have a processor of Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent, 4 GB of RAM, 112 GB of storage, and internet connectivity of 10 MBPS.



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