Bilingual Lead Generation and Administrative Assistant

1 week ago

Pasay, National Capital Region, Philippines beBeeCommunication Full time $45,000 - $52,500
About the Role

This is a customer-facing position that requires exceptional communication skills and the ability to thrive in a fast-paced environment. As a bilingual French/English lead generation and administrative assistant, you will be responsible for managing inbound and outbound calls with customers and potential leads, as well as supporting lead generation and consultation booking efforts.

Key Responsibilities
  • Manage incoming and outgoing calls with customers and potential clients
  • Support lead generation and consultation scheduling processes
  • Deliver excellent customer service through various communication channels
  • Leverage key tools such as Active Campaign (CRM), Spray-Net Work (proprietary), Front (communication hub), and MyContact Center (phone system) to ensure seamless operations
  • Collaborate with team members to follow up on leads and ensure client satisfaction
  • Identify upselling opportunities by recommending relevant services that meet customer needs
  • Maintain accurate data entry to ensure customer records are always up-to-date in our system
  • Leave detailed notes in client files for every interaction
  • Achieve high levels of phone etiquette to create a positive customer experience and build long-term loyalty
  • Evaluate customer needs and offer tailored solutions or services to enhance their experience
Required Skills and Qualifications
  • Proficiency in English and French languages is essential
  • Strong English communication skills, including the ability to understand diverse accents
  • Experience with Microsoft Office and CRM systems (Active Campaign preferred)
  • Basic computer literacy is required
  • Familiarity with customer service platforms and communication tools (Front, MyContact Center)
  • Self-motivated, outgoing, resourceful, and coachable individual
  • Strong time-management skills and organizational efficiency
  • Ability to work independently with a fast, reliable internet connection (minimum 70 Mbps, 200 Mbps above is preferred)
  • Previous experience in customer service or similar roles is desirable
  • CRM experience and sales background are beneficial but not mandatory
Benefits
  • Opportunity to work remotely with a fast, reliable internet connection
  • Chance to develop strong communication skills and build a successful career
  • Collaborative work environment with a dynamic team
Additional Requirements
  • Pass a typing test to assess written communication speed and accuracy
  • Submit a cover letter as part of the screening process
  • Ensure you have the necessary equipment for remote work (computer, headset, and reliable internet)

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