Patient Experience Liaison

17 hours ago


Province of Palawan, Mimaropa, Philippines beBeeLiaison Full time $40,000 - $60,000

We are seeking a talented professional to join our team as a Patient Experience Liaison. In this role, you will play a critical part in providing exceptional support to our members and clinical teams.

Key Responsibilities:
  • Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
  • Assist with daily administrative tasks including call & email management and data entry.
  • Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly.
  • Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
  • Coordinate with our providers, technical support, and other team members to ensure seamless patient care.
  • Assist patients and staff with basic troubleshooting of telehealth platforms and other software.
Requirements:
  • Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Experience: Minimum of 2 years of administrative experience, preferably in a healthcare setting.
  • Technical Skills: Proficiency in Google Office Suite, telehealth platforms, and electronic health record (EHR) systems.
  • Communication: Excellent verbal and written communication skills.
  • Organization: Strong organizational and multitasking abilities, with keen attention to detail.
  • Customer Service: Demonstrated customer service experience with a patient-centered approach.
  • Confidentiality: Understanding of HIPAA and patient privacy regulations.
  • Adaptability: Ability to work independently in a remote setting and adapt to changing priorities.


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