Manager of Operational Excellence

2 days ago


Manila, National Capital Region, Philippines beBeeStrategic Full time ₱600,000 - ₱1,000,000
Senior Operations Manager Job Opportunity

The ideal candidate will be an experienced and visionary leader capable of translating business strategy into a comprehensive 12-18 month operations roadmap.

Key Responsibilities:
  1. Develop Strategic Roadmaps: Create quarterly targets for Customer Service, Payments & Fraud, and Casino Content.
  2. Resource Allocation: Allocate resources across functions based on business priorities.
  3. Team Leadership: Directly lead functional heads to ensure seamless collaboration and goal achievement.
  4. Leadership Development: Hire, develop, and performance-manage senior leaders, build succession pipelines, and growth paths.
  5. Performance Monitoring: Conduct weekly ops dashboards, monthly deep dives, and quarterly business reviews to inform strategic decisions.
  6. Compliance Assurance: Maintain audit-ready SOPs and evidence to guarantee full compliance with regulatory requirements.
  7. Incident Management: Manage incident responses effectively, including fraud spikes and outages.


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