E-commerce Support Specialist

2 days ago


Manila, National Capital Region, Philippines Phimark Corporation Full time
Job Overview
In the role of E-commerce Support Specialist, you will be responsible for managing the company's Tiktok and Fb accounts for live selling. This involves creating engaging content, responding to customer inquiries, and providing exceptional customer service.

Key Responsibilities
* Respond to customer inquiries through various channels, including chat and email.* Address customer questions, concerns, and complaints promptly and professionally.* Process orders, returns, and refunds using the Ecommerce platform accurately and efficiently.* Offer product information to customers, assisting them in making a purchasing decision.* Collaborate with the team to develop strategies for improving overall customer service and satisfaction.

Benefits
* Opportunity to work with a dynamic team* Develop skills in customer service, e-commerce, and social media marketing* Professional growth and development opportunities

Company Overview
Phimark Corporation is a leading provider of innovative products and services. Our mission is to provide exceptional customer experiences and drive business growth.

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