Pet Support Liaison

2 days ago

Cavite City, Calabarzon, Philippines beBeeCustomer Full time ₱501,000 - ₱1,019,000
About This Role

This is a challenging and rewarding position for a Customer Support Specialist to deliver timely and professional support to clients' customers across various communication channels.

  • Respond to customer inquiries from pet owners and pet sitters via email, phone, live chat, and social media platforms.
  • Provide assistance and resolution for common Marketplace concerns, including booking issues, refunds, and general service questions.
  • Review and process pet sitter applications, ensuring all profile details and verification requirements are complete.
  • Perform booking modifications, including changes to dates, services, or pricing as requested by Pet Owners or Sitters.
  • Elevate high-priority or sensitive issues to senior agents or managers when necessary.
  • Follow internal guidelines and workflows to ensure all actions are properly documented and compliant.

The ideal candidate will possess at least 2+ years of experience in a Customer Support role handling phone, email and chat. They should also have a passion for pets, which will help them understand and communicate with our users who adore pets.

The successful candidate will be able to work remotely permanently and will be part of a team that celebrates diversity and fosters an inclusive culture.

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