Pet Support Specialist

2 days ago

Lipa City, Calabarzon, Philippines beBeePetSupport Full time ₱685,430 - ₱861,030
Job Opportunity

We are seeking a skilled professional to fill the role of Pet Support Specialist

The ideal candidate will have at least 2+ years of experience in customer support handling phone, email and chat inquiries.

This position requires strong communication skills, attention to detail, and the ability to work independently from home.

  • Key Responsibilities:
  • Respond to customer inquiries via various communication channels including email, phone, live chat and social media platforms.
  • Provide assistance and resolution for common concerns such as booking issues, refunds and general service questions.
  • Review and process pet sitter applications ensuring all profile details and verification requirements are complete.
  • Perform booking modifications as requested by customers or sitters.
  • Escalate high-priority or sensitive issues to senior agents or managers when necessary.
  • Document all actions and follow internal guidelines to ensure compliance.
Required Skills and Qualifications

Minimum Requirements:

  • At least 2+ years of experience in customer support handling phone, email and chat inquiries.
  • Ideal candidates have worked in an Australian company before and understand the Australian market.
  • Experience in a startup company is a plus.
  • Able to work from home permanently.
Benefits

Competitive Rewards:

  • Enjoy above-market compensation.
  • Healthcare coverage on day one.
  • Flexible work arrangements.
  • Career growth opportunities.
  • Inclusive team environment.
About Us

Fostering Diversity and Talent:

We pride ourselves on fostering an inclusive culture that celebrates individuals from diverse backgrounds.

Our Way of Life:

Equality is not just a slogan - it's our commitment. We value every individual's contribution to our collective success and growth.

Join Our Team:

Be part of a dynamic team that thrives on diversity and inclusivity. Apply today to take your career to new heights

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